CustomerX

October 2027
ExCeL London
Exact dates to be confirmed

Welcome to the Moyne Exhibitor Zone for CustomerX 2027.

This page brings together the exhibition services, practical guidance and essential information needed to prepare your stand for the event.

Whether you are showcasing customer-experience technology, ecommerce platforms, retail media, artificial intelligence, loyalty solutions, payments, marketplaces or connected-commerce services, you can plan and order your stand requirements through one central online portal.

CustomerX

Plan Your Stand

Plan demonstration areas, meeting spaces, visitor routes, furniture, graphics and technology positions.

Order Online

Choose and order furniture, flooring, power, lighting, graphics, televisions and AV equipment.

Prepare For The Event

Submit artwork, prepare digital content and review venue, delivery and safety guidance.

CustomerX 2027

Essential information for exhibitors.

Event

CustomerX

Dates

October 2027

Exact dates and opening times to be confirmed.

Venue

ExCeL London

Royal Victoria Dock
1 Western Gateway
London
E16 1XL

Stand Services

Furniture, flooring, electrics, lighting, graphics, televisions, AV equipment and available stand extras.

Welcome To Your Exhibitor Zone

Plan, order and manage your stand services.

CustomerX brings together companies and professionals working across customer experience, commerce, technology, retail, media, hospitality, leisure, travel and direct-to-consumer markets.

The Moyne Exhibitor Zone provides one central place to:

  • Review exhibition and venue information
  • Plan your stand layout
  • Order furniture and counters
  • Select flooring and finishes
  • Arrange electrical supplies and lighting
  • Order graphics and branded displays
  • Arrange screens and AV equipment
  • Prepare and submit artwork
  • Review delivery and collection guidance
  • Access health and safety information

Before Placing Your Order

Prepare the essential stand details.

Before ordering your services, make sure you know:

  • Your exhibiting company name
  • Your stand number
  • Your stand dimensions
  • Your shell-scheme or space-only stand type
  • The number and position of open sides
  • Your furniture and meeting requirements
  • Your electrical and charging requirements
  • Your screen and AV requirements
  • Your flooring preference
  • Your graphics and branding requirements
  • Your delivery and collection arrangements
  • Your onsite contact details

Use the Stand Planning Guide to create a clear stand layout before placing your order.

Create An Engaging Customer Experience Stand

Present your technology, services and expertise effectively.

Technology Demonstrations

Show your platform in action.

Create clear demonstration areas for:

  • Customer experience platforms
  • Artificial intelligence solutions
  • CRM and customer-data systems
  • Ecommerce platforms
  • Marketing automation
  • Loyalty technology
  • Payment solutions
  • Analytics and personalisation tools

Screens & Presentations

Plan reliable digital content.

Consider the requirements for:

  • Televisions and large screens
  • Interactive demonstrations
  • Product videos
  • Live platform presentations
  • Laptop and tablet connections
  • Screen stands and mounts
  • Audio playback
  • Secure power and cable routes

Meetings & Networking

Create space for conversations.

Your meeting area may include:

  • Tables and comfortable seating
  • Informal lounge furniture
  • Reception counters
  • Private discussion areas
  • Device-charging points
  • Literature displays
  • Branded backdrops
  • Secure storage

Using Screens Or Interactive Technology?

Plan your equipment, power and content before ordering.

Confirm screen sizes, device connections, stands, mounts, power requirements and secure cable routes before completing your order.

Order Exhibition Services Online

Choose the products and services required for your stand.

Place your orders before the published deadline to help ensure availability, installation and event-ready delivery.

Furniture

Choose seating, stools, tables, counters, meeting furniture, display units and secure storage.

Flooring

Select exhibition carpet, vinyl, floor finishes and available flooring accessories.

Electrical Services

Arrange power for screens, laptops, tablets, charging points, lighting and demonstration equipment.

Lighting

Illuminate graphics, counters, demonstrations, products and meeting spaces effectively.

Graphics & Branding

Order printed wall graphics, nameboards, branded counters and available display products.

TV & AV Equipment

Arrange televisions, display screens, stands, mounts and available AV accessories.

Ready To Order Your Stand Services?

Configure the services required for your stand.

Select the relevant options and complete your order securely through the Moyne Exhibitor Zone.

Digital Demonstration Planning

Prepare reliable demonstrations before arrival.

For smooth product demonstrations, confirm:

  • The screen size and position
  • Screen stands or mounting requirements
  • The number of laptops and tablets
  • HDMI and other content connections
  • Internet or specialist network requirements
  • Audio requirements
  • Power and charging requirements
  • Secure cable routes
  • Login and demonstration accounts
  • Offline or recorded backup content

Download presentations and large media files before arrival rather than relying entirely on venue connectivity.

Plan Your Stand Power

Include every item requiring electricity.

Your equipment list may include:

  • Televisions and display screens
  • Computers and laptops
  • Tablets and mobile devices
  • Charging stations
  • Routers and networking equipment
  • Interactive demonstration hardware
  • Lighting
  • Audio equipment
  • Refrigeration or hospitality equipment
  • Equipment used behind the reception counter

Use the Electrical Guidance page to prepare your requirements.

Graphics & Artwork

Prepare print-ready files before the deadline.

Before submitting artwork, check:

  • The correct dimensions or scale have been used
  • Colours are set to CMYK where required
  • Images are suitable for large-format production
  • Fonts are outlined or embedded
  • The required bleed has been included
  • Important content remains within the safe area
  • QR codes are large enough to scan
  • Every file is clearly named
  • The event, company and stand number are included

Read the Graphics & Artwork Guidelines before submitting your files.

Artwork Uploads

Submit large files through your account.

Where an order contains printed graphics, the artwork requirement will appear within your account.

Your artwork reference will connect the files to:

  • CustomerX
  • Your WooCommerce order
  • Your exhibiting company
  • Your stand number
  • The graphics products ordered

Large artwork files will transfer directly to Moyne’s secure file-storage service rather than passing through the website server.

ExCeL London

Venue information for exhibitors.

ExCeL London
Royal Victoria Dock
1 Western Gateway
London
E16 1XL

Before travelling, review the event-specific information covering:

  • Exhibitor and contractor access
  • Build-up and breakdown times
  • Loading bay and vehicle procedures
  • Security and exhibitor passes
  • Hall and stand locations
  • Internet and connectivity services
  • Accessibility
  • Emergency procedures

Deliveries & Collections

Label every delivery clearly.

Do not send goods or equipment to ExCeL London without first checking the event-specific delivery instructions.

Every consignment should clearly show:

  • CustomerX 2027
  • The exhibiting company
  • The stand number
  • The onsite contact
  • A contact telephone number
  • The number of packages
  • The carrier information

Arrange return transport in advance and ensure all items are packed, labelled and ready during the permitted breakdown period.

Exhibitor Guides

Practical guidance for preparing your CustomerX stand.

Stand Planning

Plan dimensions, visitor routes, demonstration areas and service positions.

Electrical Guidance

Calculate power requirements for screens, devices, charging and lighting.

TV & AV Guide

Plan screens, stands, mounts, connections and presentation content.

Graphics & Artwork

Prepare correctly sized, print-ready graphics and branded displays.

Furniture Guide

Choose furniture suitable for meetings, demonstrations and networking.

All Exhibition Guides

Access flooring, venue, delivery, artwork and safety guidance.

Complete Your Orders Before The Deadline

Late orders may be subject to availability and additional charges.

The CustomerX ordering and artwork deadlines will be published once the final event schedule has been confirmed.

Frequently Asked Questions

CustomerX is planned for October 2027 at ExCeL London. The exact dates and opening times will be published once confirmed.

Select the required services through the Moyne Exhibitor Zone, configure the available options and complete your order online. Enter your company and stand information accurately.

You should know your stand number, dimensions, stand type, open sides, furniture requirements, electrical equipment, graphics requirements, flooring preference and television or AV requirements.

Confirm screen sizes, positions, stands or mounts, device connections, power supplies, audio requirements, connectivity and secure cable routes.

Place your order before the published deadline. Products and services ordered late may incur additional charges and cannot always be guaranteed.

Artwork for qualifying graphics products can be submitted through the Artwork Uploads section within My Account. Follow the supplied artwork reference and file-naming instructions.

CustomerX 2027 is planned to take place at ExCeL London, Royal Victoria Dock, 1 Western Gateway, London, E16 1XL.

Prepare offline or recorded backup versions of essential demonstrations. Specialist internet, dedicated bandwidth or network requirements should be discussed in advance.

General guidance is available in the Health and Safety Guide. Exhibitors must also follow all event-specific organiser and venue requirements.

Prepare Your Stand For CustomerX

Plan your stand, order services and prepare your artwork through the Moyne Exhibitor Zone.

Keep your company name, stand number and order reference available whenever contacting Moyne about your exhibition arrangements.